Privacy policy

Intermetalink Corp. (“Intermetalink,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.

This policy applies to information collected through our website at intermetalink.com and any related communications (email, phone, contact forms).

1. Information we collect

Information you provide

When you contact us through our website, by email, or by phone, we collect the information you choose to share. This typically includes:

• Name
• Company name
• Email address
• Phone number (if provided)
• The content of your inquiry, including any product specifications, quantities, delivery requirements, or other details you share

We do not require you to provide information beyond what is needed to respond to your inquiry.

Information collected automatically

When you visit our website, we and our service providers automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on each
• Referring website
• General geographic location (country or region level)

This information is collected through standard web technologies and helps us understand how the website is used and improve its performance.

2. How we use information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Process and fulfill orders
• Communicate with you about your account, orders, or shipments
• Maintain records for accounting, tax, and legal purposes
• Improve our website and services
• Send you market analysis updates and product information, but only if you have explicitly opted in

We do not use your information for purposes unrelated to our business relationship with you.

3. How we share information

We do not sell your personal information.

We share limited information with trusted service providers who help us operate our business, including:

• Web hosting and infrastructure (Vercel) to deliver the website
• Analytics tools to understand website usage in aggregate
• Email service providers to send transactional and (if you have opted in) marketing emails
• Shipping, freight, and customs partners when fulfilling orders, limited to information necessary for shipment and delivery

We may disclose information when required by law, in response to legal process, or to protect our rights, property, or safety.

4. International transfers

Some of our service providers operate outside Canada. When information is transferred internationally, we take steps to ensure it remains protected at a level comparable to what would apply under Canadian privacy law.

5. How long we keep information

We keep personal information only as long as necessary for the purposes described in this policy, including:

• Active customer relationships: as long as the relationship is ongoing
• Order and transaction records: as required by Canadian tax and accounting law (typically six years)
• Inquiries that don't lead to an active relationship: up to two years

When information is no longer needed, we delete or anonymize it.

6. Your rights

Depending on where you live, you may have rights regarding your personal information, including:

• Access — request a copy of the information we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — ask us to delete your information, subject to legal retention requirements
• Withdrawal of consent — opt out of marketing communications at any time
• Portability — request your information in a structured, transferable format

To exercise any of these rights, contact us at data_manager@intermetalink.com. We will respond within 30 days.

If you are in Quebec, you have specific rights under An Act respecting the protection of personal information in the private sector (Law 25), including the right to be informed of decisions made about you using automated processing. We do not currently use automated decision-making.

If you are in the European Union, the United Kingdom, or California, you have rights under GDPR, UK GDPR, or CCPA respectively. We respect these rights and will respond to verified requests.

7. Cookies and tracking

Our website uses essential cookies required for basic functionality. We may also use analytics cookies to understand how visitors use the site. We do not use advertising cookies or sell visitor data to third parties.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

8. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure, and we cannot guarantee absolute security of information transmitted to or from our website.

If a security incident affects your personal information, we will notify you and the appropriate authorities as required by law.

9. Children's privacy

Our services are intended for businesses and business professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when the most recent changes were made. We encourage you to review the policy periodically. If we make material changes, we will notify customers with active relationships by email.

11. Contact

For questions about this privacy policy or to exercise your rights:

For complaints we cannot resolve, you may also contact:

• Office of the Privacy Commissioner of Canada (priv.gc.ca)
• Commission d'accès à l'information du Québec (cai.gouv.qc.ca)